Refund Policy

Placeholder. This refund policy is a working draft and must be reviewed by counsel before launch. Adjust the return window, conditions, and exclusions to match your fulfillment workflow.

30-day return window

If you're not happy with your order, you can return it within 30 days of delivery for a full refund of the product price. We want you to feel good about your purchase.

Conditions

• The product must be in resellable condition — unopened, or no more than lightly used, in its original packaging.
• You'll need your order number or the email address used at checkout.
• Returns started after 30 days from delivery aren't eligible for a refund.

How to start a return

Email hello@ear-magic.com with your order number and a brief note about why you're returning. We'll reply within two business days with a return address and instructions.

Shipping

You're responsible for return shipping unless the product arrived damaged or we sent the wrong item — in which case we'll cover it. Original shipping costs are non-refundable.

Refund timing

Once we receive the return and confirm its condition, your refund is issued to the original payment method within 5–10 business days. Your bank may take a few additional days to post it.

Damaged or defective items

If your order arrives damaged or defective, email hello@ear-magic.com within 7 days of delivery with your order number and a photo. We'll send a replacement or refund — no return shipping required.

Contact

Ear Magic — California, USA
hello@ear-magic.com